Refund and Returns Policy
At Spice Shuttle, we take immense pride in delivering the highest quality Indian Green Cardamom and ensuring customer satisfaction. In the rare event that your consignment is compromised due to our fault, we have a straightforward refund and return policy in place.
Quality Assurance: We guarantee that our products meet the highest standards of quality and authenticity. Each consignment undergoes stringent quality checks to ensure that it is in perfect condition when it leaves our facility.
Return Eligibility: Returns are accepted only in cases where the quality of the consignment is compromised due to our fault. This includes issues such as incorrect product delivered, damaged packaging, or any other error on our part.
Notification and Timeframe: If you encounter any issues with your order, please notify us within 24 hours of receiving the consignment. Kindly provide us with the necessary details and supporting evidence, such as photographs, to facilitate a prompt resolution.
Return Authorization: Once your return request is reviewed and approved, we will provide you with a return authorization. Please ensure that the product is returned in its original packaging, unused, and in the same condition as received.
Refund or Replacement: Based on the nature of the issue, we will offer you the choice of either a refund or a replacement of the affected product. Our aim is to resolve the issue to your utmost satisfaction.
Refund Processing: If you opt for a refund, we will process it within [number of days] of receiving the returned product. The refund will be issued through the original payment method used for the purchase.
Return Shipping: In cases where the return is due to our fault, we will bear the cost of return shipping. We will provide you with the necessary instructions and shipping details for the return.
Please note that our refund and return policy is strictly applicable only when the quality of the consignment is compromised due to our fault. We take every measure to ensure the highest quality products are delivered, and customer satisfaction is our top priority.
For any further inquiries or assistance regarding refunds or returns, please feel free to contact our customer support team. We are here to assist you and ensure a seamless and enjoyable shopping experience.
