Returns And Refunds

Returns and Refunds: Your Satisfaction is Our Priority

At Spice Shuttle, we value your satisfaction. Learn about our return and refund policies for Indian green cardamom and black pepper products, ensuring a hassle-free shopping experience.

Introduction:

At Spice Shuttle, we are committed to providing you with the finest quality Indian green cardamom and black pepper. We take pride in ensuring that your shopping experience is exceptional from start to finish. In the event that you need to return or seek a refund for your purchase, we have established clear and fair policies to facilitate a smooth process.

Our Return Policy:

We understand that circumstances may arise where you may need to return a product. To be eligible for a return, please note the following guidelines:

1. Contact our Customer Support: If you are dissatisfied with your purchase or have received a damaged or incorrect item, please contact our dedicated customer support team within 2 days of receiving the product.
2. Provide Order Details: To assist us in resolving your concern promptly, kindly provide your order details, including the order number and a description of the issue you are experiencing.
3. Return Eligibility: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Please ensure that all tags, labels, and seals are intact.
4. Return Shipping: Depending on the nature of the return, we will provide you with instructions on returning the item. Please note that the cost of return shipping may be the responsibility of the customer unless the return is due to an error on our part.
5. Inspection and Refund: Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. If approved, we will initiate the refund process. Please allow 4 business days for the refund to be processed, and note that the refund will be issued using the original payment method.

Refund Policy:

We strive to address your concerns promptly and ensure a fair resolution. Here are the key points of our refund policy:

1. Eligibility: Refunds may be provided for the following reasons:
   • Damaged or defective products
   • Incorrect items shipped
   • Non-delivery of the ordered products
2. Refund Process: If your refund request is approved, we will initiate the refund using the original payment method. The refund amount will include the cost of the returned item(s) and any applicable taxes, but excludes any shipping charges incurred.
3. Refund Timeline: Please allow 4 business days for the refund to be processed. The exact timing may vary depending on your payment provider’s policies.
4. Communication: We will keep you informed throughout the refund process via email or any other preferred method of communication.